Refund Policy

Thank you for shopping with Incandesary. We want you to be completely satisfied with your purchase. Please read our refund policy carefully.

Returns

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

Eligibility

• Items must be returned within 30 days of delivery.
• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.
• Sale items are non-refundable.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days and credited back to your original payment method.

Exchanges

If you wish to exchange an item for a different size or product, please contact us and we will guide you through the process.

Non-Returnable Items

• Gift cards
• Downloadable products
• Perishable goods

Contact Us

If you have any questions about our refund policy, please contact us at support@Incandesary.store.